With over 25 years of experience, two TEDx talks, and recognition as one of CRN’s most influential and inclusive channel leaders, Stoumbou has built a career at the forefront of technology partnerships at Microsoft. Today she is a General Manager, Enterprise Partner, Solutions at Europe South, bringing a unique perspective on how collaborations like Napster and Microsoft are redefining the possibilities of enterprise transformation.

“Microsoft seeks partners who share our vision for transformation with responsibility at the core. With Napster, we see that vision comes to life, from adopting Microsoft technology early on to creating experiences like Napster Spaces, where conversational AI agents build real, human-like connections."

Navigating Complexity in the Modern Enterprise

Enterprises today face an unprecedented challenge: rising customer expectations, fragmented digital and physical touchpoints, and the pressure to operate efficiently at scale. Personalized experiences must feel human, solutions must be fast and reliable, and AI must be implemented responsibly. 

Microsoft recognized the need for partners who could deliver real-world impact, not just theoretical solutions. Napster is that partner capable of turning AI-powered vision into tangible results.

According to Myladie,“The ambition here is to have real-life use cases that matter, that are visible, that are lighthouse and market-making. They don’t follow a trend, they create a trend. Napster is such a company- They are pioneers, spearheading innovation, and bringing our AI platform into reality”.

Co-Innovation as the Engine of Transformation

Napster partners with Microsoft, leveraging Azure, AI Foundry among others to deliver scalable agentic AI solutions that transform how businesses engage with their customers and empower their teams. Specifically, Napster provides enterprises with the ability to create immersive spaces nearly instantly and embed AI agents who engage through live video, each with distinct personality traits built from 30 psychometric parameters. By leveraging this, Napster is addressing a critical enterprise challenge of delivering personalized, AI-powered experiences, while maintaining security and responsible AI practices.

On responsible AI adoption, Stoumbou is clear: “Responsible AI is not a nice-to-have, it it reflects our commitment to trust, accountability, and ethical innovation. At Microsoft, we embed Responsible by Design principles into everything we build, and we support our partners to do the same. Napster embraces these principles, ensuring solutions that are fair, accountable, transparent, safe, respectful of privacy, and inclusive. That is how we make the AI promise real.”

This focus on responsibility is not only about compliance. It builds trust with customers, accelerates adoption across industries, and sets new benchmarks for what enterprise AI should deliver.

Delivering Outcomes Across Industries

Napster’s solutions are not about incremental improvements—they’re about reimagining how businesses operate, serve customers, and empower teams. Beyond enhancing customer experiences, Napster’s AI technology delivers meaningful agentic AI, resulting in measurable results for both SMBs and enterprises across industries.

Stoumbou underscores the broader vision:“Napster’s work shows the potential of co-innovation. We are creating a blueprint for both SMBs to enterprise transformation, not just one-off use cases. By building on Microsoft’s platform and Napster’s technology, we can scale solutions into industries like financial services, manufacturing, retail and consumer goods. And through Microsoft’s global partner ecosystem, these innovations can reach enterprises worldwide. The ambition is to create lighthouse examples that set new standards and inspire the entire market. Co-innovation is a continuous cycle, and we want to stay ahead of the curve as AI evolves.”

Partners that Scale

Stoumbou concludes: “Our goal is to set a global standard for transformation that is practical and scalable. What makes innovation powerful is not only the technology itself, but the trust it builds, the speed at which it can adapt, and the fact that it is co-created with partners and customers alike.”

As AI reshapes the way we work, Napster’s multi-year partnership with Microsoft represents a commitment to solving enterprise challenges with secure, responsible AI. By combining Napster’s conversational AI expertise with Microsoft’s cloud infrastructure and AI capabilities, the collaboration creates solutions that businesses across industries can scale globally.